Cancellation and Refund
Under this policy:
- Cancellations will be considered only if the
request is made within 24 hours of placing an order. However, the
cancellation request will not be entertained if the orders have been
dispatched. If product is not shipped within 24 hours and a cancellation
request is made, the amount refunded would be subject to bank charges and
refunded amount would be total amount less bank charges for the payment
facility provided.
- There is no cancellation of orders
placed under the Same Day Delivery category.
- No cancellations are entertained for
those products that the RinGold marketing team has obtained on special
occasions like EID, Diwali, Valentine’s Day, Christmas, New Year etc.
These are limited occasion offers and therefore cancellations are not
possible.
- In case of receipt of damaged or
defective items please report the same to our Customer Service team. The
request will, however, be entertained once the merchant has checked and
determined the same at his own end. This should be reported within one
day of receipt of the products.
- In case if product received is not
as shown on the site or as described, or if any other design is received
other than what is shown in the pictured, customers must bring it to
the notice of our customer service within 24 hours of receiving the
product. The Customer Service Team after looking into your complaint will
take an appropriate decision based on the facts provided.
- In case of complaints regarding products that
come with a warranty for Colour, please refer the issue to them.
Refund Policy
- Most of the Imitation Jewelry displayed in the
site are suited for the purpose it is meant to be. If maintained properly
as per instructions supplied along with the product, the Jewelry can be
used for a very long time. Some may intend to use our jewelry occasionally
during parties, some may use it daily and some may never use it or others
may need it only for one function. We do not provide Jewelry on rent and
since we only sell it, its not possible for us to exchange the used
product and even if its accepted then it will reach only the other buyer
and so in that case we cannot guarantee that only new product is supplied
to customers. So to avoid those circumstances, we can process refund only
under certain circumstances provided the tag attached to the jewelry is
intact. If the tag is opened then, we cannot process refund.
- If the product is damaged in transit,
then it has to be brought to our notice immediately or within 24 hours of
receiving it. In that case, the product has to be sent back to us and
after examining the product, we can send you a replacement product.
- If the product is not as per description or
not as shown in picture, then it has to be brought to our notice within 24
hours of receiving it. If the claims are genuine, we shall then ask to
send back the product and the return product has to reach us within 5
working days with our tags intact. Product received without our tags are
not eligible for refund. We shall examine it and according to the
facts of the case we can process refund. If we have sent the wrong product
or if the product is proved that its not as per description then we can
process full refund within 21 days after the product reaches us. The above
return clause applies only if the product shipped is not as shown in
picture or description. But if the product is as shown in description and
picture then the next clause applies. Even after all the above, if
the customer places a return request then the following clause applies
since expenses are incurred for each order. The product should reach
us within 5 working days from the date of placing a return request with
tags intact. Product with price tags removed are not eligible for return
or refund. If the product is in good condition and the product is as
per description and if the price tags are intact then we can process
refund after deducting 20% from the product cost as re-stocking fees.
However RinGold has the right to accept or reject this refund on
case to case basis. Since the products are not available for rent and
since we sell only new products, its not possible for us to send the
product returned by one customer to another customer. So incase if
customers think about placing orders for trying and returning the product,
its not possible with RinGold. Customers are welcome to our
store located in Kolkata and they can see as many designs.
- Customers can find the full shop address at
contact us page. Products listed online are available ready for customers
to check before buying. Even after checking the picture shown online and
description provided, if the customers are not sure about the product,
then they are requested to visit our shop in the mentioned address and try
it and then buy. All the products listed are imitation jewelry and RinGold likes to ensure that each product which are sent to customers
are brand new and not the products returned by other customers. The
customers can be sure always that the products sent to them are brand new
due to return policy limitations.
- In any other cases, please mail to info@ringold.in All
our products are checked before packing. We also pack carefully so that
the jewelry does not get damaged while in transit. But in case of very
rare instance of items get damaged in transit, please communicate
immediately after receiving the item so that alternative arrangements can
be made. We shall try to give the exact specification of items and its
sizes in item description itself. So before buying itself, please try to
decide whether it will suit you. Also please try to understand about the
shipping charges involved. For example, if you buy one gold plated bangles
for INR350 and if we provide free shipping and if you have already
received the item and if you want to return it, then you have to send it
back and your amount will be refunded after deducting one way shipping
charges. Take for example, if we incur a shipping charge of INR60 and you
spend a returning shipping charge of INR60 then you would end up losing
INR120 and also most valuable number of days.
- Shipping charges paid by customers are not
refundable once the products are shipped.
- This website contains material which is owned
by or licensed to us. This material includes, but is not limited to, the
design, layout, look, appearance and graphics. Reproduction is prohibited
other than in accordance with the copyright notice, which forms part of
these terms and conditions.
- All trade marks reproduced in this website
which are not the property of, or licensed to, the operator are
acknowledged on the website. • Unauthorised use of this website may give
rise to a claim for damages and/or be a criminal offence. From
time to time this website may also include links to other websites. These
links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no
responsibility for the content of the linked website(s).
- You may not create a link to this website from
another website or document without RinGold's prior written
consent.
- Customers from international locations outside
India, please note that all shipments shipped to locations outside India
are subject to customs duty and RinGold does not have any control
over the customs duty if any levied. There are separate rules regarding
the item value limitation that can be imported for each and every country
and customers are requested to check their country appropriate websites to
know the value of items allowed to be imported without paying duty. Incase
of any charges levied, customers have to pay the duty and RinGold is not in anyway responsible for customs duties and charges.
- Your use of this website and any dispute
arising out of such use of the website is subject to the laws of India or
other regulatory authority.
- During festival season like Diwali. Pongal, Ramzan, Christmas etc, the courier companies will have a tight schedule with more orders and there may be delay in delivery. So customers are required to plan in advance if they require delivery before those festival days. Minimum 3 to 5 days may be taken by courier companies for certain regions.
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