Return Policy

Ringold Jewels Return Policy

At Ringold Jewels, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, our return policy is designed to provide a hassle-free solution.

Eligibility for Returns

  1. Timeframe: You may return an item within 7 days from the date of delivery.

  2. Condition: Items must be:

    • Unused and unworn.

    • In their original packaging, with all tags, labels, and accessories intact.

  3. Exceptions:

    • Custom orders and personalized items are non-refundable unless they arrive damaged or defective.

    • Items marked as "final sale" cannot be returned.

Return Process

  1. Contact Us: Before returning an item, please contact us at our email to obtain a Return Authorization (RA) number.

  2. Package the Item: Securely pack the item in its original packaging and include a copy of your receipt or order confirmation.

  3. Ship the Item: Use a trackable shipping method to send the package to: Ringold Jewels Returns Department 255, Acharya Prafulla Chandra Rd, near Central Blood Bank, Manicktala, Crossing, Ward Number 15, Kolkata, West Bengal 700006. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

  • Refunds will be processed within 7-10 business days after we receive the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item, please contact us to check availability. Exchanges are subject to the same conditions as returns.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within 2 days of delivery.

  2. Provide photos of the damage or defect and the packaging for review.

  3. We will offer a replacement, repair, or refund, depending on the situation.

Contact Information

For any questions or assistance, feel free to contact our customer support team:

  • Email: info@ringold.in

  • Phone: +919800973153

  • Live Chat: Available on our website during business hours.

Thank you for choosing Ringold Jewels. We appreciate your trust and aim to provide you with the best shopping experience.